Cosabella Reviews

Update:
I received a reply from customer service and they have honored my return. I shipped it back today. Hopefully everything will work out once they receive it I will update my review.

Absolutely the worst purse I have ever made. Not to mention they hide in small print sale items aren't refundable. The bras are ugly 2 of the 4 I purchased have defects. So I'm stuck with $200 worth of crap bras I can't use. Super disgusted with this company. Would not recommend this to anyone just off the customer service and hidden return policy.

I received a faulty item and spent over an hour on their chat, only to be informed I had to pay for the faulty item to be sent back to them and wait another 10 days to receive my replacement. Shocking!

It's a shame as the product was rather nice.

I placed an order on the 24th April for delivery due in the 3rd May and still hasn’t arrived, contacted customer support as they were due for a holiday from tomorrow and requested a cancellation if not received by today, still nothing! As delivery drivers leave parcels on doorsteps am worried about this so would like to cancel and request a full refund

Too big, poor fit, blousy and unattractive, no support and very expensive for what it was. And then had to pay 20% of the cost of the item to return it to Italy. Bit of a con really. Never again.

Bought various sizes. Did not know they were coming from Italy. Shocked to discover returns are not free. Even more shocked to discover sale items won’t be refunded!! It actually gets worse. As they are ALL unsuitable (scratchy nylon « lace ») so package had a value of over £150 I decided to have them collected by UPS. The charge of £21 is bad enough but then UPS say there’s £50 duty and tax to pay too!!! Have emailed address on returns slip which begins »eushop » and it’s just a straight bounce back as undeliverable. Appalling service. So I have £150 of useless bras that will cost me £70 to get back?! AVOID AVOID AVOID. This is a racket.

Very good service! My new bra didn't fit well so I wrote Cosabella that I was a bit disappointed. They immediately offered to send another model without additional costs. No need to return the 'old' bra.

Ordered from the genuine Cosabella website. Very poor quality bra (scratchy and cheap material) for over £50, I would suggest spending your money elsewhere. Returning of the product took a while to process as you have to send it out internationally to Italy and you have to pay return fees. You'd expect this to be at least paid back with a faulty/poor quality product.

Be very careful with the company that is representing themselves as Cosa Bella. There website is cosa-bella.co. They are ripping people off!!!! It's unfortunate that the real cosa bella gets hits for it but people be aware. The real Cosa Bella's website is cosabella.com. BE AWARE!

Be careful. There is genuine Cosabella website cosabella.com but there is also another website that mimics them called cosa-bella.co.

DO NOT ORDER FROM cosa-bella.co they are fake and will ot send ypu the items ypu have ordered. Its a scam and a con

So there’s a spam site that mimicked cosa Bella and has incorrect order numbers and such, so I got ahold of cosa Bella and discussed everything and they have been getting calls over the weekend about this company so customer service was helpful!